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Precise Predictive Churn
5% decrease in agent churn Training Costs Reduced 20% p.a
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Faster New-hire
On-boarding50% faster transition
Cost Savings 1,425 per new hire agent
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GDPR
2018 Countdown91% increase in assessed employees in 85% less time/ cost
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Greater Visibility on KPIs
IMPACT + NPS 3%
+ Top Perfromers 16% + Knowledge 35%
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Why choose us?
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AGENT CHURN Reducing investment loss +
Robust process enabling faster new hire on-boarding - 87% of new hires consistently achieve transition targets 50% faster than plan - Within 7 weeks, less than 3% of calls taken are escalated to helpdesk - 20% of new hires churn within 15 days, with 92% of the class transitioning for >6mts Average Cost Savings: € 1,425 per new hire, per training class Precise predictive metrics identifying high potential and possibly churn - 80% of agents predicted to churn leave within 2 months - 5% reduction in agent churn levels with intervention - Identifying potential and levels of engagement per employee Reducing the new hire annual training budget by 15% - 20%
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GDPR Counting down to 2018+
Building a culture of information security, compliance and continual improvement as integral part of day-to-day working Realmove Performance Analytics can prove employee’s knowledge, understanding and awareness of statutory, regulatory and contractual requirements. Our cloud based solution puts you firmly in control to demonstrate compliance levels and continual improvements within your organisation. Results in less than 90 days - 57% increase in levels of awareness with comprehension levels improving by 35% - 91% increase in number of employees measured in 85% less time and cost
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KPIs Delivering greater visibility +
Proven Knowledge Gap Analysis delivers real-time gap identification
WHO Individual, Team, Product, Division WHAT Comprehension, Communication, Consistency WHERE Product, Process, Policy, Procedure, Practice At a glance performance trends comparatively weighted, benchmarked and ranked across locations, products, teams and employees
Realmove Performance Analytics through unique and complex algorithms empowers executives and managers to compare all business functions and truly compare the quality and value each one adds. It can identify where improvements are needed and demonstrate the value of making changes. Results in less than 90 days - Knowledge levels increase by 35% with a 3% decrease in customer complaints - 47% net change from low to average performers, with a 16% increase in high performers - 360 degree turn-around in employee engagement levels - Improved customer satisfaction with a 7% increased Net Promoter Score
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What our customers say +
“What Salesforce did for our sales meetings Performance Analytics is doing for our Executive meetings. I was initially sceptical, I never believed Realmove Performance Analytics could do so much for our business. I am now converted and use it for both customer facing and support functions.”
Maria Tobin, Director FEXCO
“ISO Accreditation is critical to our success, and Realmove Performance Analytics ensures an improved score every year.” Karl Elliston, IT Service Delivery Manager, FEXCO
“Performance Analytics comparative reporting provides me at a glance performance trends.”
Ivan Cleere, Service Manager, Conduit
"Simplicity and user friendliness define Realmove Performance Analytics."
Simone King, Change Analyst, FEXCO
“In 2014, our CCA audit score went from Top 10% of Call Centre’s to Top 1%. Realmove Performance Analytics is enabling this in our award winning business. Our NPS score increased by 7% and we have decreased our new hire on-boarding and transition time by 50%.” Denis Creighton, CEO, MBSO FEXCO
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Testimonials
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Before Realmove Performance Analytics we could say we are the best at what we do but we couldn't prove it. Now we can prove it.
Denis Creighton, CEO MBSO FEXCO
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I was initially sceptical, I never believed Realmove Performance Analytics could do so much for our business. I am now converted and use it for both customer facing and support functions.
Maria Tobin, Director FEXCO
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What Salesforce did for our sales meetings Performance Analytics is doing for our Executive meetings.
Maria Tobin, Director FEXCO
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ISO Accreditation is critical to our success, and Realmove Performance Analytics ensures an improved score every year.
Karl Elliston, IT Service Delivery Manager, Fexco
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Performance Analytics comparative reporting provides me at a glance performance trends
Ivan Cleere, Service Manager, Conduit
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Simplicity and user friendliness define Realmove Performance Analytics
Simone Ziobakaite, Change Analyst, FEXCO
Realmove Performance Analytics
WHAT WE DO
We measure employees' knowledge and understanding of:
- Products, processes, policies, procedures and practices
- Statutory, regulatory and contractual requirements
We conduct non-subjective, systematic analyse on:
- Employee test scores, responses and behaviour
- Topic comprehension, communication, consistency
- Test participation, effectiveness and efficiencies
We deliver at a glance performance trends
Company specific reports empowers executives and managers to compare all business functions and truly compare the quality and value each one adds.
- Easy access to facts on areas of proficiency and who-what-where needs support
- Tangible metrics track changes in employee performance variables and trends
- Outputs are ranked and benchmarked across the entire organization
- Comparative analysis identifies where improvements are needed and demonstrates the value of making changes
WHAT OUR CUSTOMERS SAY
"In my role as CEO of Fexco MBSO I continually need to be able to prove to our Customers, Staff, and Auditors we are the best at what we do. Before Realmove Performance Analytics we could say it, but we couldn’t prove it. Now we can prove it.
We have been using Realmove Performance Analytics for over 3 years and now fully grasp the potential it has for all areas of our business both customer facing and internal."
Denis Creighton, CEO MBSO FEXCO
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Contact us to know what you need to know about the channel that directly connects and builds relationships with your customers.