Outcomes suggest profit before value thinking is flawed and having a value creation focus stimulates loyalty and profitability. Statistics »
In a typical company, customers are defecting at the rate of 10-30% per year; employee turnover rates of 15-25% are common; and average annual investor churn now exceeds 50% per year. The Loyalty Effect, Reichheld & Teal, HBS Press
Companies who champion value creation improved their operating income by 19.2% and their EPS rose by 27.8% versus a 32.7% decline in operating income and an EPS decline of 11.2% for peer companies with profit before value focus. Tower Perrin | ISR Employee Engagement
CloseResearch supports that high levels of employee engagement, knowledge and focus impact the bottom-line. Statistics »
Engaged, knowledgeable employees are on average 38% more likely to have above-average productivity; have lower absenteeism and are 30% less likely to leave, saving 1 to 1.5 times annual salary per employee turnover. Interbrand
Research continues to show a strong correlation between employee engagement and financial performance, even in turbulent financial times. Organizations with high levels of engagement (65% or greater) continue to outperform the total stock market index and posted total shareholder returns 22% higher than average in 2010. On the other hand, companies with low engagement (45% or less) had a total shareholder return that was 28% lower than the average. Trends in Global Employee Engagement, Aon Hewitt
CloseIf the mission of any business is the creation of value, then "the strategy must embrace a radical idea to focus on returns on talent rather than returns on capital alone." McKinsey Quarterly, L.L. Bryan
What is your employees' approach & understanding to delivering engaged and focused customer service experience?
Realmove measures what creates value for customers against tangible metrics; delivering facts on what you need to know on your employees' performance levels and spread of engagement and value contribution greater than annual salary.
Understand why some representatives deliver the promises your brand makes to the market and others do not.
Realmove delivers easy access to transparent, non-subjective, comparative and benchmarked analysis for faster insight on how your employees use all of their ingenuity and resources for the benefit of the company based on their approach and understanding to delivering an engaged, knowledgeable & focused customer service experience.
Where do you need to improve to deliver measurable improvements across revenue, costs, compliance and key performance areas?
Our clients enjoy a 3% average increased NPS and see results in less than 90 days.