Realmove Performance Analytics

Do you know the level of your employees' drive and the value it brings to your company?

If you don't, your share price may be suffering as a result. Read more »

You know your top 10% & bottom 10% performers. Are you measuring the 80% in the middle?

Discover who is building, maintaining or destroying your company's value. Read more »

What is the level of awareness & position on company initiatives? Where are you exposed?

Protect your company in every transaction, with every customer. Read more »

Results in 90 days

Our clients enjoy proven results in 85% less time and cost as against 'as is' customer service quality metrics.

Together with Realmove Performance Analytics, companies are improving their employees' performance value contribution greater than salary, through regular testing.

Your staff impact your bottom-line and improving their performance improves its performance. A 3 minute test per week provides sufficient data for our innovative analytical engine to provide interrogated results for the extraction of business relevant analysis that has a direct impact on bottom-line indicators and results.

Realmove scientifically measures what customers value: driving a 360° turnaround in the ratio of engaged to disengaged employees, with a minimum of a 3 Fold increase on the average annual performance value contribution employees brings greater than their salary; with a direct correlation to improved NPS and additional secured revenue.

Realmove analyses - you get results: achieving measurable improvements across costs and revenue and efficiencies:

7% increase in NPS with a 3.5% increase in promoter customers
2.35% improvement on FCR rates based on customer contacts
24% reduction in cost per acquisition
47% net change from low to average performers
35% increase in compliance and knowledge levels

Realmove works with tangible, non-subjective metrics delivering proven results in 85% less time and cost as against 'as is' customer service quality metrics:

Supporting the existing quality monitoring process to achieve a 12% improvement in quality KPIs in less than 90 Days;
Capitalising training time by utilising less than 5% of allocated training time for an annual average 35% improvement in awareness, knowledge and understanding of what the company stands for; its brand, products, policy, procedures and customer service experience.

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