Realmove Performance Analytics

Do you know the level of your employees' drive and the value it brings to your company?

If you don't, your share price may be suffering as a result. Read more »

You know your top 10% & bottom 10% performers. Are you measuring the 80% in the middle?

Discover who is building, maintaining or destroying your company's value. Read more »

What is the level of awareness & position on company initiatives? Where are you exposed?

Protect your company in every transaction, with every customer. Read more »

Differentiating and leveraging performance

Discover who is building, maintaining or destroying your company

Outcomes suggest that your employees' performance impacts your bottom-line. Statistics »

Positive interactions create longstanding, loyal relationships, and this is so important to consumers that they are willing to pay for it: 86% of customers will pay more for a better customer service experience. Customer Experience Impact (CEI) Report 2011

Customer loyalty is a direct result of customer satisfaction and a 5% increase in customer loyalty can increase profits by up to 85%. DSJ Research

Research supports that satisfaction is directly influenced by employees' know-how and understanding. Statistics »

An enthusiastic, loyal customer can be lost as a result of a single bad customer service experience. 89% of customers began doing business with a competitor following a poor customer experience. Customer Experience Impact (CEI) Report 2011

An existing or prospective customer can be turned away from your product by inexperienced or inadequate service staff. 46% of consumers change a service provider due to a CSRs lack of knowledge about a provider's services or products. Accenture Customer Service.com

Performance strategy with Realmove Performance Analytics

Know and rank all performers that connect and build relationships with your customers to differentiate and leverage performance up and within performance levels.

Measure the what

What is your employees' know-how and knowledge of what the company stands for, its brand, products, policy, procedures?

Realmove measures what creates value for customers against tangible metrics to delivering facts on employees' know-how and understanding; ranking all performers based on their performance index and performance value contribution greater than salary.

Understand why

Understand why some employees or teams have knowledge gaps in key performance areas and others are highly proficient?

Realmove delivers easy access to transparent, non-subjective, comparative and benchmarked analysis for faster insight on how who, what, where to differentiate and leverage experience and performance up and within performance levels.

Improve the where

Where do you need to differentiate and leverage performance, experience, and knowledge up and within performance levels?

Together with Realmove, companies are strengthening the fundamentals that fuel business growth by:

Differentiate and leverage performance and experience
Managing continual improvements within operations
Ensuring employees know what they are supposed do and how to accomplish it

Our clients enjoy improved performance value and see results in less than 90 days.

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